The process is simple: select your desired product, add it to your shopping basket, then follow the ordering process. You will receive an order confirmation by email once you have completed the process.

We accept the following payment methods:
- Credit card (Visa, Mastercard and Amex)
- PayPal
- Apple Pay/Google Pay
- Prepayment (upon request)

Provided your order has not yet been dispatched, this is usually possible. Please contact us at [insert email address] as soon as possible.

We deliver throughout Europe. We can also deliver internationally on request.

Germany & EU: approx. 2-5 working days
International delivery: approx. 5-10 working days
Note: Custom-made products may take a little longer.

We ship in a climate-neutral way with DHL GoGreen or UPS.

Germany: Free delivery on orders over €150
EU: €9.90
International: on request

Yes, you have a 14-day right of return. The goods must be unworn and undamaged, and must be returned in their original packaging.

Send us a short message with your order number. You will then receive a return label and all the necessary information by email.

Returns within Germany are free of charge. Fees may apply for returns from abroad.

Our jewelry pieces are made of 925 sterling silver (92.5% pure silver and 7.5% copper for added stability). Depending on the model, they are available in silver, gold-plated, or rose gold-plated. For embellishment, we use high-quality 5A cubic zirconia and artificial Paraiba stones. You can find the exact material specifications in the respective product description.

925 sterling silver can tarnish over time. This is a natural process and not a quality defect. Jewelry can usually be made to shine again with a silver polishing cloth.

To preserve the beauty of your jewelry for a long time, we recommend avoiding contact with water, perfume, creams, and detergents. Store your jewelry dry and separately, and clean it with a soft silver polishing cloth when needed.

Yes, our jewelry is suitable for everyday wear. However, to maintain the plating and shine in the long term, we recommend removing the jewelry before showering, swimming, or exercising.

Yes. Our jewelry is made from high-quality 925 sterling silver and is generally well-suited for sensitive skin.

With gold-plated jewelry, the gold plating can wear off over time due to frequent wear and external influences. However, with proper care, it can be preserved for as long as possible.

We use high-quality 5A cubic zirconia and artificial Paraiba stones, which impress with their exceptional brilliance and high-quality craftsmanship.

We use an EU size chart. You can find the size chart with the product itself. If you have any questions, we would be happy to advise you personally.

Each product has its own care instructions. Most items can be dry-cleaned; please refer to the care label for more information.

Our collections are manufactured in select European factories that adhere to the highest standards of quality, craftsmanship, and fair production.

If you have any questions, please email us at support@akiyani.com.
We aim to respond within 24 hours on working days.

Yes, we can help with everything from fit and styling to gift ideas. Get in touch and we'll be happy to offer you personal advice.